Frequently Asked Questions (FAQ)

All dedicated servers are custom configured and installed by technicians per your request, typically we delivery much faster than stated limit of 24hours.
Clients who need dedicated servers to scale quickly can have servers delivered very quickly, please contact us regarding our scalable bare metal setup. The option takes in to account your estimated number of servers needed and pre-installs and leaves the systems off till needed.

In addition to the drive bays each dedicated server has, we can also provide external drive bays up to 45 drives each. There are many options available, to get more details about your specific needs please contact us.

All dedicated servers come with 100% hardware guarantee, we can replace any part or the entire system by moving disk to a new server that is identical if needed. There is always plenty of spare parts on hand.

Normally each server in your account is billed on the same day of the month you place your original order.
Billing department can pro-rate your server to your requested day of month. This can be done for some or all servers. Simply open a ticket with your request.

No, we do not limit bandwidth. You are able to use up to the port speed limit.

Dedicated servers can be delivered with 10 , 100, 1000 and 10gbps connections.

Yes, every server order is custom configured and delivered per your spec.

Yes, all our dedicated servers come with IPKVM/iDRAC,
Most of our servers are dell servers which utilize iDRAC Enterprise, Super Micro servers come with the SM IPMI system.

Yes, all our raid configurations utilize premium hardware raid cards for the level of raid you request.
While you may order any raid level you choose, we recommend Raid 10 as well as Raid1, Raid6. We do NOT recommend raid0 or raid5.
We do not charge for the premium hardware raid card added to dedicated server(s), when Raid is configured/ordered, the only charge is for additional drive(s).

We can install any OS you wish. If the OS is not listed on the order form, simply email sales or specify in the notes section of the order form.
We can even install custom Operating systems from image you provide.

Yes, you will have root/administrator access and we will not login unless you place a request us to perform tasks. You will also have IPMI/iDRAC console access if you wish.

Yes, you can upgrade components such as adding/removing disk, ram, specialized nic, etc.

If you choose credit card payment, our system will automatically bill you for every invoice in your account. This will stop attempting if charges are declined.
If you choose paypal, our system automatically detects your payment and credits it to your account. You can setup monthly payments in paypal.
If you choose wire transfer, you would have to initiate the transfer, thus no method of auto billing is available for wire.

Your dedicated server support request can be initiated via ticket, email or phone call as well as live chat.

Yes, all techs are local and work in the facilities. We do have remote (emergency NOC) as well. Everyone including remote NOC staff is in-house.

You can request support on any issue relating to operating system, hardware and network. We do not perform script debugging but can install modules and other supporting tasks if requested.
For example,
If you are migrating cPanel server to a MULTACOM dedicated server, we can perform the migration for you.
If you need php modules installed, we can help you with that.
If your script is not working, we can take a quick look but we do not perform script debugging.
In all cases, even when not covered under our included level of management included with your dedicated server, we will certainly take a look and solve or provide feedback.

The network switch, the PDU and environment are monitored by default. You can request ICMP (ping) or HTTP/HTTPS monitoring of your device as well at no additional charge. Please contact us for additional details.

Default allocation is /29 (5 usable IPs), you can request more IP's (charges may apply), per ARIN rules we will need justification for certain allocations.

Yes, in addition to advise from our team, you can inquire about consulting with our experts on the subject you have inquiries about, this includes setting up cloud, virtualization, custom network configuration and many other items.
In most cases the consult is provided at no charge when used with services delivered by MULTACOM.

Yes, raid levels with redundancy do not eliminate the need for backup, they reduce the risk in addition many causes of data loss are not related to hardware failure. This includes user and application errors causing loss of critical data.

You can keep the password given or change it, it is also advised that you regularly change your password.
If/when you request support, including your login information speeds up the process.
Changing the password restricts access to you and only people you share the password with.

Yes we can customize your dedicated server order, from network to hardware and software options.

Yes, you can install using your own ISO file, all dedicated servers come with IPKVM remote console.
Simply open a ticket and request IPKVM access.
When ordering server, you can let us know in the notes section that you wish no OS installed and would like IPKVM access as well.

Yes, we can provide LAN connectivity from gige up to 10gbps. Please contact us to proceed.
If you are ordering new servers, please mention this so that we can arrange it from start.

Default network connection is GIGE and premium bandwidth.
Amount of bandwidth included depends on your selected package and can be upgraded at anytime.

Yes, you can arrange to visit the facility by contacting support.

Yes, we do not limit your use of the server, so long as your use is legal and does not involved E-Mail SPAM activities.

No, our dedicated servers are physical systems and are custom installed and configured per order.

We can provide dedicated firewall and load balancers for your server.
The device is not shared. Only your config is on the device and it is setup and managed by us.

There are many free options for firewall available in addition to hardware solutions, if you wish to go with software firewall which are very effective as well. For example, configserver on cPanel systems is an excellent solution. You can add a physical firewall in addition to the software based solutions for increased security.

Load balancer device is available as well as some free options such as DNS based load balancing.

Yes, you can ship us or drop off equipment to be installed on the physical server. So long as it is compatible with the server hardware. When cancelling your server you must request return of your equipment (shipping charges apply) at the same time, we do not store equipment installed on our servers.

Yes, we can accommodate your request. If the device takes rack space or uses more than 0.5A @110V power, a small monthly fee maybe charged.

Yes, we can accommodate your request.

No, we do not charge for Premium Hardware Raid card when you order/configure raid with your dedicated server.